Mood Mart Customer Support Policy

At Mood Mart, we are committed to providing exceptional customer service and support to our valued clients. Our knowledgeable team is dedicated to addressing any questions, concerns, or issues you may have in a timely and effective manner.

Contact Methods

Customers can reach our support team through the following channels:

Email: support@mood-mart.online

Phone: +20 109 500 9600

Available Monday to Friday, 9am to 6pm (Cairo time)

Online Chat: Access our live chat feature on the Mood Mart website

Available 24/7 , 10am to 8pm (Cairo time)

Response Times

We strive to respond to all customer inquiries within 1 business day. For urgent issues, we aim to provide a same-day response.

Our team will work diligently to resolve your request as quickly as possible. In some cases, we may need to escalate the issue or request additional information, but we will keep you updated on the status.

Support Topics

Our customer support team is equipped to assist with a wide range of queries, including:

Order status and tracking

Product information and availability

Returns, refunds, and exchanges

Account management and login issues

Shipping inquiries and delivery updates

Website functionality and navigation

Complaints and feedback

We also provide guidance on our policies, such as our return policy, seller guidelines, and privacy practices.

Customer Satisfaction

At Mood Mart, your satisfaction is our top priority. If you are not completely satisfied with the service you receive, please let us know so we can work to address your concerns.

We value your business and feedback, as it helps us continuously improve our customer experience. Thank you for choosing Mood Mart - we look forward to serving you.